terms of service
OVERVIEW
This website is operated by Country Content, a trading name of CB Digital Design Ltd.
Throughout the site, the terms “we”, “us” and “our” refer to Country Content. Country Content offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing, using our website or placing an order online, via email or telephone. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
01. ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
02. GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
03. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
04. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our Services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
05. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, via email or telephone. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
06. OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
07. THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
08. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
09. PERSONAL INFORMATION
Your submission of personal information through the store, email or telephone is governed by our Privacy Policy.
10. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site, via email communication or in the Service that contains typographical errors, inaccuracies or omissions that may relate but not limited to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
11. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
12. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Country Content, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
13. INDEMNIFICATION
You agree to indemnify, defend and hold harmless Country Content and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
14. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
15. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
16. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
17. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
ADDITIONAL TERMS FOR BRANDS ONLY
18. DEFINITIONS OF TERMS
(a) By placing an order either through this website, or via payment on receipt of an invoice, you (sometimes referred to herein as "you" or "Client") are agreeing to commission Country Content to create and deliver photography services and you are agreeing to be bound by the following terms and conditions ("Terms of Service").
(b) Country content reserves the right to update and change the Terms of Service by posting updates and changes to the country contact website. You are advised to check the time to service from time to time for any updates or changes that may impact you. By using our services after an update has been posted, you agreed to be bound by the most current version of our Terms of Service.
(c) by placing your order with Country Content, whether via our website, email or telephone, you acknowledge that you have read, agree with and accept all of the terms and conditions contained in the Terms of Service agreement.
19. PAYMENT
Payment is due in full at the time the order is placed. All invoices are subject to VAT and payable to Country Content, trading as CB Digital Design Ltd.
Your order for a designated 'Content Day' it's only confirmed upon the invoice balance being received. These designated photoshoot days are not transferable under any circumstance unless prior agreed in writing at our discretion and subject to availability.
20. REFUND POLICY
We have a strict no refund policy. The only circumstance where the Client may request a refund would be where the agreed and paid for designated 'Content Day' can no longer take place due to unforeseen circumstances. This refund request must be submitted in writing to hello@countrycontent.co.uk within seven days of the cancellation notice.
21. PRODUCT QUALITY & DELIVERY
(a) After the invoice has been paid in full, the Client is responsible for arranging shipment of the products to be photographed by Country Content to:
Country Content
Glebe Farm House
Church Gate
Clipston-on-the-Wolds
Nottinghamshire
NG12 5PA
(b) Do not send us or drop off a product before an invoice has been paid in full. Country Content is not responsible for lost products or delays due to the customers failure to comply with this policy.
(c) All costs associated with shipping products to Country Content are the sole responsibility of the Client. The Client will be responsible for the risk of damage or loss until the products are delivered to Country Contents address set forth above and accepted by Country Content via email communication.
(d) Country Content is not responsible or liable for any damage or loss that occurs to the products during shipping. The Client warrants that the products are adequately insured against damage or loss and agrees to hold Country Content harmless for any such damage or loss occurring during shipment.
(e) Once the Client's products arrive at the above delivery address, they will be checked for damage, which, if present, will be reported to the Client within a reasonable time, typically 48 hours.
(f) To ensure Country Content is able to produce the highest quality image, the Client agrees that all products provided for shooting will be in substantially similar condition as those appearing in the client provided materials. This includes, but is not limited to colour, size, label position and content, packaging etc.
(g) Due to the nature of our 'Content Day' service, there is a small chance that your products may have small defects such as make up stains, minor wear and tear or other damage. The Client accepts that Country Content will not be responsible for reimbursing any costs associated with this damage.
22. COLLECTION & RETURN SHIPPING
Return shipping of products is at the expense of the customer and subject to the following conditions;
(a) The customer must send a pre-paid returns label or arrange collection within 7 days of the agreed photo shoot date taking place.
(b) Country content takes no responsibility for chasing collection of customer products from the original delivery address. It is the customers responsibility to arrange timely collection via in person or prepaid returns/collections label. All prepaid postage labels should be emailed to hello@countrycontent.co.uk or included with the original delivery. The client is solely responsible for sufficiently insuring all products during shipping.
(c) Failure to respond to any communication within a 30-day period will result in the Client's products being removed from Country Content premises and disposed of and the products will not be returned. The Client agrees that Country Content is not liable for the disposal of products pursuant to this policy.
(d) Country Content will not be responsible for returning clients products automatically or free of charge under any circumstance. Country Content will not cover any cost against loss of business, manufacturing costs or other associated to the loss of clients products after the 30-day post-photoshoot period should we not receive communication within a timely manner.
(e) Once the clients products have been collected or delivered and signed for, no returns will be accepted, nor will Country Content generate any refunds.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@countrycontent.co.uk.
Our contact information is posted below:
Country Content, a trading name of CB Digital Design Ltd
Phone number: 01157846809
Email: hello@countrycontent.co.uk
Registered address: CB Digital Design Ltd, Nottingham, NG12 5PA, United Kingdom
VAT number: GB399775213
Registered in England & Wales, company no. 13109627